77ok Privacy Policy

77ok operates the online casino and sports betting platform accessible at https://77ok.io (the "Platform"). In the context of this Privacy Policy, "77ok", "we", "us", and "our" refer to the legal entity operating the Platform. For any data-related enquiries, the primary point of contact is [email protected].

77ok is an internationally licensed platform offering casino games, live dealer tables, and sports betting markets — with a dedicated focus on serving players in Bangladesh. Our platform is available in English and supports Bangladeshi Taka (BDT) as the primary currency, with payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

This Privacy Policy applies to all personal data collected by 77ok in connection with:

• Registration and maintenance of a player account on the Platform.
• Use of any game, betting market, promotion, or feature available on the Platform.
• All deposit and withdrawal transactions processed via supported payment methods.
• Communications between you and the 77ok support team via email, live chat, or any other channel.
• Browsing the Platform as a non-registered visitor, including cookie-based data collection.

This policy does not apply to the data practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) whose software is made available through the Platform. Where you interact directly with third-party software environments, their respective privacy policies govern data handling within those environments. 77ok is not responsible for third-party data practices.

When you create a 77ok account, we collect the following information which you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Email address (used as your primary account identifier and communication channel).
• Mobile phone number (used for two-factor authentication and account security alerts).
• Country and city of residence (used for jurisdictional compliance checks).
• Preferred currency (BDT by default for Bangladeshi players).

To comply with anti-money laundering (AML) obligations and to verify your age and identity, we may collect:

• Scanned or photographed copies of a government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address documents such as utility bills or bank statements issued within the last three months.
• Proof of payment method (e.g., a screenshot of your bKash or Nagad wallet confirming the registered name).
• Source of funds documentation in cases flagged by our internal risk assessment procedures.

All financial transactions on the Platform generate records that we retain, including:

• Deposit amounts, dates, times, and payment method identifiers.
• Withdrawal requests, processed amounts, and destination payment method references.
• Bonus awards, wagering activity, and promotional participation records.
• Bet history, game session data, and win/loss records across all products.

When you access the Platform, our servers and analytics infrastructure automatically record:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session timestamps, page views, and navigation paths.
• Referral source (the URL or channel through which you arrived at 77ok.io).

When you contact 77ok support, we retain records of those communications — including live chat transcripts, email correspondence, and any attachments or screenshots you share — for quality assurance, dispute resolution, and regulatory compliance purposes.

77ok does not collect full payment card numbers, CVV codes, or banking PINs at any point. Card payment processing is handled by certified PCI-DSS compliant payment processors who tokenise card data before it reaches our systems. We do not have access to your raw card details.

The table below summarises the primary purposes for which 77ok processes your personal data and the legal basis applicable to each purpose:

Where processing is based on consent, you may withdraw that consent at any time by contacting [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

77ok does not sell your personal data. We share personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

To process your deposits and withdrawals, your name, registered mobile number, and transaction amounts are shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, or the applicable card network). These providers operate under their own privacy policies and are bound by financial data handling obligations.

77ok may use regulated third-party identity verification services to process your KYC documents. These providers receive your identity documents and return a verification result. They are contractually prohibited from using your data for any purpose other than completing the verification check.

When you launch a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and anonymised player identifier are shared with that provider to facilitate game delivery. Full personal details (name, address, payment data) are not transmitted to game studios.

77ok will disclose personal data to competent authorities — including financial intelligence units, law enforcement agencies, and licensing regulators — where required by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and will be documented internally.

Where 77ok operates within a group corporate structure, personal data may be shared with affiliated entities for internal reporting, consolidated compliance oversight, and group-level fraud prevention. All group companies are bound by data sharing agreements consistent with the standards set out in this policy.

77ok uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us provide a functional and personalised experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function — including maintaining your login session, remembering your language preference, and enabling secure payment flows. These cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Used to understand how players navigate the Platform, which games are most popular, and where technical errors occur. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Enable personalised features such as remembering your preferred game lobby view, notification settings, and responsible gaming limits you have set.
• Marketing Cookies: Used to measure the effectiveness of our promotional campaigns and to tailor offers based on your activity history. These are activated only with your consent.

You may manage cookie preferences through your browser settings. Disabling analytics and marketing cookies will not impair your ability to play games or make transactions, though some personalisation features may be limited. Please note that clearing cookies will log you out of any active session.

77ok employs a layered security architecture to protect personal data against unauthorised access, loss, alteration, and disclosure. Our key security measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and 77ok servers.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and payment references.
• Role-based access controls ensuring that internal staff can only access the personal data necessary for their specific job function.
• Two-factor authentication available for all player accounts and mandatory for all internal staff accounts with access to player data.
• Continuous intrusion detection monitoring and automated alerting for anomalous access patterns.
• Regular third-party security audits and penetration testing of the Platform infrastructure.
• Secure offsite backups with encrypted transfer and storage protocols.

Despite these measures, no internet-based system is completely immune to security risk. In the event of a data breach that affects your rights and freedoms, 77ok will notify you without undue delay and provide guidance on protective steps you can take. Please report any suspected security incident to [email protected] immediately.

77ok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and research purposes.

As a 77ok player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". 77ok will respond within 30 calendar days.

The 77ok Platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 77ok, please contact [email protected] immediately. Upon confirmation, we will take prompt steps to close the account and securely delete any associated personal data.

77ok employs age verification checks at the point of registration and during the KYC process specifically to prevent underage access to the Platform. Any account found to have been registered by a person under the age of 21 will be closed and all associated funds will be handled in accordance with our Terms and Conditions and applicable law.

The 77ok Platform does not contain links to external third-party websites as a matter of policy. However, where game studios display their own branded interfaces within the Platform environment, those environments may be governed by the studio's own privacy policy. 77ok is not responsible for the privacy practices of third-party game studios operating within their licensed software environments.

If you navigate away from 77ok.io through any means, you do so at your own risk and 77ok's Privacy Policy ceases to apply beyond the boundaries of the Platform.

77ok is an internationally operated platform. Your personal data may be transferred to, stored in, and processed in countries other than Bangladesh. Where personal data is transferred internationally, 77ok ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards may include contractual clauses, data processing agreements, and the implementation of equivalent technical security measures at the receiving destination.

In particular, KYC verification providers, payment processors, and game content studios may process data in jurisdictions outside Bangladesh. All such providers are subject to contractual obligations that mirror the privacy and security standards described herein.

77ok may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. When material changes are made, we will notify registered players via email to their registered address and/or via a prominent notice on the Platform. The updated policy will be published at https://77ok.io/privacy-policy with a revised effective date at the top of the document.

We encourage you to review this page periodically to remain informed about how 77ok protects your data. Your continued use of the Platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you object to a material change, you should close your account before the new policy takes effect.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 77ok Data Team using the details below. All correspondence must be in English.

If you are unsatisfied with our response to a data-related complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 77ok is committed to resolving all privacy concerns fairly and transparently at the first point of contact wherever possible.